Westpac Online EFTPOS Support

If you use your bank app regularly, you shouldn’t need to do anything specific to start paying with Online EFTPOS. If you have recently installed your bank app, or haven’t used it regularly, please check a few things before you start:

1. Check you have the latest version of the Westpac One app.
2. Ensure you have a Westpac Everyday account, Simple Saver or Choices Everyday account.
3. Ensure your mobile number is registered and authenticated.

For more information click here.

There might be a few reasons why you didn’t receive a payment request in your banking app.

1. Please allow up to 40 seconds for a notification to arrive into your bank app. You can refresh the app or log out and log in to make sure that the app has refreshed.
2. Please double-check that you have used the mobile phone number that is registered against your bank app.
3. If the number is correct but no payment request is received after 40 seconds, please check you have enabled the relevant settings on your bank app. If you're unsure of which settings will allow Online EFTPOS payments, we would recommend reaching out to your bank for assistance.

You have four minutes from the time of sending a payment request to log into your bank app to approve the transaction.

You can pay using Online EFTPOS as many times as you want within your daily limit. The daily limit may vary per bank and per person. If you are unsure, please contact your bank for assistance.

Look for the Westpac One bank app on your device's app store.