Frequently Asked Questions for BNZ App Users

What do I do before I start using Online EFTPOS?

To approve your first Online EFTPOS payment with BNZ, you’ll need:

  • A transactional account with BNZ with enough funds for the purchase (e.g. YouMoney)
  • Your BNZ access number and password:

Access number: You can find your 9-digit access number in the BNZ app, under ‘Settings’. You can also find it on the back of your BNZ Eftpos, debit, or credit card.

Password: If you’ve forgotten your BNZ Internet Banking password, you can reset it in the BNZ app under ‘Settings’. You can also reset it from the BNZ webpage login screen. Just select ‘Forgot your password?’.

  • A mobile device with the latest version of the BNZ app

To download the BNZ app, or check you’ve got the latest version, select the App Store or Google Play button below. You’ll see ‘Install’ if you don’t have the app and ‘Update’ if you don’t have the latest version.

App store 

Google store

Approving the payment

Approving your first Online EFTPOS payment with BNZ

To approve your first Online EFTPOS payment with BNZ, you’ll be redirected to a secure BNZ webpage.

  1. Choose BNZ and enter your mobile number, click ‘Next’.
  2. Log in to the secure BNZ webpage using your BNZ access number and password. Authorise your login via your BNZ app.
  3. Go back to the BNZ webpage and approve the payment. You can choose a different account to pay from if you need to. Click ‘Authorise payment’ when ready and then ‘Confirm’.
  4. You’ll be automatically redirected back to your shopping experience to finalise your order.

 

Approving a subsequent Online EFTPOS payment with BNZ

You can approve your subsequent Online EFTPOS payments with BNZ directly from the BNZ app.

  1. Choose BNZ and enter your mobile number, click ‘Next’.
  2. Tap a payment push notification* or manually open your BNZ app** to approve the payment.
  3. Follow the instructions in the BNZ app to approve the payment. If the payment request doesn’t come through, logout and log back in.
  4. Once approved, go back to your shopping experience to finalise your order.

* Push notifications are not mandatory for paying with Online EFTPOS but they will make it easier. You can enable them in your BNZ Online banking settings or in the BNZ app under Menu>Settings>Notifications.

** You’ll need the latest version of the app.

Why didn't I receive an Online EFTPOS payment request in my banking app?

There might be a few reasons why you didn’t receive a payment request in your banking app:

  • Make sure you have the latest version of the BNZ Mobile app
  • Make sure you have an active transactional BNZ account (e.g. YouMoney)
  • Make sure you have enough funds for your purchase
  • If you have multiple BNZ accounts, please check both as the payment request might have gone to one of those.

If you received a “Something went wrong” message from BNZ, please check with BNZ as this may be an account issue. Alternatively you can setup a new transactional YouMoney BNZ account and try again.

How long do I have to approve my Online EFTPOS payment?

You have four minutes from the time of sending a payment request to log into your bank app to approve the transaction.

What's the most I can spend using Online EFTPOS?

You can pay using Online EFTPOS as many times as you want within your daily limit. The daily limit may vary per bank and per person. If you are unsure, please contact your bank for assistance.