Award-winning restaurant and hotel The Oyster Inn is setting the standard for excellence on Waiheke Island 

Using Paymark Insights to drive its success to new heights, The Oyster Inn combines a top-quality restaurant serving gorgeous New Zealand produce with a luxury boutique hotel experience. It has featured in Vogue, The New York Times, The Telegraph and Condé Nast Traveller, as well as popping up regularly in local media coverage. With over 30 employees. The Oyster Inn has been going from strength to strength since it launched in 2011.

Success always brings new challenges

And with such a large volume of business going through both the restaurant and the hotel, The Oyster Inn’s team needs the right tools to monitor and manage its revenue. One of those tools has been Paymark Insights, which helps the team to get real-time sales data, rapid reporting and all the information they need to help make the best decisions for growth.

“It also offers a clear picture of the activities daily and weekly within the different departments. Additionally, we’ve been able to see our repeat customers and understand the impact our exceptional service has on bringing customers back. On the topic of service, we’ve found the Paymark support team very helpful. Even at 10 pm at night, we are able to talk to someone on the phone from Paymark to report or resolve any issues. Fantastic!”

Tracking sales in both parts of the business – in real-time

Paymark Insights has allowed the Oyster Inn team to anticipate the right staffing levels throughout the year. They can track how much impact specific events have on sales, too. That has meant more staff in summer and for big events, to help maximise revenue, and fewer staff in winter to minimise outgoings. It has also helped the team to adjust their restaurant opening hours to accurately meet demand and forecast for the hotel. The hotel’s three rooms will soon be expanding, with resource consent granted to construct another six rooms.

As the business grows, Paymark Insights will continue to provide real-time transaction data, trends and customer support: “Paymark Insights is an essential tool for the business, we simply could not imagine not having it.” Next time you visit Waiheke Island, make sure to stop for a meal at The Oyster Inn, enjoy the views and even stay the night in one of their rooms – it’s a bite of all the best things New Zealand has to offer.

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