Can I still offer my customers Online EFTPOS if my business doesn’t bank with a bank that offers consumers this payment option?

Can I still offer my customers Online EFTPOS if my business doesn’t bank with a bank that offers consumers this payment option?

Yes. Online EFTPOS is available to all businesses via Paymark’s payments network.

When will more banks come on-board so all my customers can pay using Online EFTPOS?

When will more banks come on-board so all my customers can pay using Online EFTPOS?

Our goal is to have Online EFTPOS available to anyone with a New Zealand bank account and we are currently working with a number of banks to achieve this.

When do I receive funds for my Online EFTPOS transactions?

When do I receive funds for my Online EFTPOS transactions?

In most cases funds for approved transactions will settle into your account overnight. The Online EFTPOS settlement window is from 11pm to 10:59pm the following evening. That means that all approved payments and refunds performed during this time will be reflected in the amount that is settled into your bank account. If you’d like to reconcile the amount you’ve received, simply retrieve a full list of approved payments and refunds via the Online EFTPOS API.

Does my bank charge the Merchant Service Fee (MSF) for Online EFTPOS transactions?

Does my bank charge the Merchant Service Fee (MSF) for Online EFTPOS transactions?

No. Online EFTPOS does not attract the Merchant Service Fee from your bank.

How does Paymark bill for Online EFTPOS?

How does Paymark bill for Online EFTPOS?

Your Paymark Statement Invoice will reflect all approved Online EFTPOS transactions from the previous calendar month. We do not currently bill for declined transactions or refunds.

Can I process reoccurring payments with Online EFTPOS?

Can I process reoccurring payments with Online EFTPOS?

No, Online EFTPOS does not currently support reoccurring payments.

How can my customers receive a refund for payments made using Online EFTPOS?

How can my customers receive a refund for payments made using Online EFTPOS?

Your customers will contact you directly for refund-related queries. If you have been authorised to process refunds, you will be able to process refunds directly from your merchant portal. Once processed, the refunded amount will appear in your customer’s bank account immediately. Please contact us at [email protected] or on 0800 PAYMARK (729 627) if you would like us to consider enabling refunds for your account.

How can I cancel Online EFTPOS?

How can I cancel Online EFTPOS?

Send an email to [email protected] and one of the Paymark team will action your request.

How can I reset my Paymark Insights / Online EFTPOS password?

How can I reset my Paymark Insights / Online EFTPOS password?

On the login page, click the 'Forgot password?' link below the login button. You'll then be prompted to enter the email address you use to login with. An email containing a link to reset your password will then be sent to that address. Please be aware the link will only be active for a period of 60 minutes. When choosing a new password, please ensure that it is at least 8 characters long. Use a mix of upper case and lower case letters and include a number or a special character (!,@,$,%…).

Can I use the same email address for Online EFTPOS and Paymark Insights?

Can I use the same email address for Online EFTPOS and Paymark Insights?

Not at this time. Please use a separate email address for each portal.