Any personal information provided by you to Paymark will be retained by Paymark for business purposes. Besides our staff, we may also share information with government agencies when legitimately requested by them.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us by writing to us at 162 Victoria Street West, Auckland 1010 or by phoning us on 0800 PAYMARK (0800 729 627).
The types of information we collect may include but are not limited to:
You may decide not to provide your personal information to us. However, if you do not provide it we may not be able to provide you with full access to Click, Online EFTPOS or associated services.
The information we collect will be retained by us for our business purposes including but not limited to:
Your personal information will be made available internally at Paymark for the above purposes and may be accessed by selected staff (such as customer service representatives).
We may disclose your information to Centrix Group Limited (“Centrix”) who will verify the accuracy of that information for the purposes of our customer due diligence and credit checking requirements. Centrix may use the information to update its credit information bureau and provide the information as part of its credit reporting services to other subscribers.
We may also disclose your information to selected third party service providers who hold or process information on our behalf to help us provide Click, Online EFTPOS, associated services or operate our website. Third party service providers are subject to contractual restrictions to ensure that information held or processed on our behalf is protected.
We may use services hosted by third parties to understand how our customers use the Click merchant portal, our website and associated services, such as Google Analytics, Mixpanel and Hotjar which may collect information for their own business purposes. For information on how these third parties collect and use your information, please refer to their privacy policies. By using Click, Online EFTPOS, the merchant portal or our website you consent to the processing of data by these third parties in accordance with their privacy policies. Users can opt-out of use of analytics tools as follows:
We may use or disclose personal information that you have provided to us, or which we have obtained about you:
Information we collect in relation to use of Click, Online EFTPOS and associated services is stored by Paymark Limited.
The security of your information is important to us and we have invested significant efforts to follow best industry practice to protect information. While we protect information to the best of our ability we cannot guarantee the security of factors beyond our control such as vulnerabilities that may be identified in Internet protocols.
Customers can be assured that as an entity that handles cardholder data we operate in accordance with strict requirements for protecting your cardholder data as set out in the Payment Card Industry Data Security Standard (PCI DSS). Evidence of our PCI DSS compliance is available on request.
Under the Privacy Act 1993 you are entitled to certain rights of access to your personal information held by us. You are also entitled to have any incorrect information corrected by us.
You may request access to, or correction of, any personal information we hold about you by sending an email to firstname.lastname@example.org or Privacy Officer, Paymark Limited, Level 2, 162 Victoria Street, Auckland, 1010.
To ensure that the personal information we hold about you is accurate and current, please notify us of any changes to your personal information as soon as possible.
By registering to use Click and/or Online EFTPOS or to receive communications from us, you agree that we can contact you by email and we may send you commercial electronic messages for the purposes of:
You will have the option to unsubscribe from any contact list that is not essential to the provision of Click or Online EFTPOS at any time using the “unsubscribe” link that appears in any email you receive from us.
Official communications from us will be sent from the domains @paymarkclick.co.nz or @paymark.co.nz.
If you receive any other communication from a different domain about Click or Online EFTPOS, this should be treated as spam and we take no responsibility for any such communication. We sometimes use third party tools to send out emails. We seek to follow best practice where possible and make every effort to reduce the risk associated with email communications. Due to the nature of email protocols, we are not able to guarantee the security of senders, receivers or email messages themselves. If you receive anything from @paymarkclick.co.nz or @paymark.co.nz that looks suspicious in any way, please notify us via email@example.com.
We will never ask you for your password or credit card information via email.
Privacy Officer, Paymark Limited, Level 2, 162 Victoria Street, Auckland, 1010.