How long is my password valid for?

How long is my password valid for?

Your password is valid for 90 days at a time, after which you will be prompted to change it. Your password must be a minimum of eight characters containing at least one number and one letter. You can change your password at any time by going to the Profile tab.

You have three attempts to enter the correct password for your account. After three unsuccessful attempts, your account will be locked. To unlock your account, call the Paymark Customer Care Helpdesk at 0800 PAYMARK (0800 729 627).

To avoid having your account locked when uncertain of your password, you can choose to reset your password by clicking the ‘Forgotten your password?’ link. Note that you will not have this option after three unsuccessful attempts to log in.

How can I update my TransTrack details?

How can I update my TransTrack details?

Click the Profile tab to change your secret question, phone number, login email, password and report preferences – note these report preferences only apply to displayed and downloaded reports, not automated emailed reports.

How can I view and understand my reports?

How can I view and understand my reports?

Transactions can be viewed back as far as 90 days, however there is a maximum of 31 days per report. Go to the Reports tab, then Generate Reports.

TransTrack allows you to display and download a report tailored to your needs. To do this, click on the Reports tab and select the options of interest. You can change the default settings for these reports in your User Profile.

Reports typically contain the following fields:

  • Merchant
  • Period
  • Terminal
  • Date
  • PAN
  • Txt #
  • Logo
  • Type
  • Purchase
  • Cash
  • Approved
  • Declined
  • Settled
  • Financial

Note: Type represents the nature of the transaction, and can be one of the following values:

  • CASH
  • PUR: Purchase
  • P&C: Purchase and Cash
  • P&C REV: Purchase and Cash Reversal
  • PUR PREAUTH: Purchase Pre-authorisation
  • PUR COMPL: Purchase Completion
  • PUR REV: Purchase Reversal
  • REF: Refund
  • A Reversal is when the original transaction could not be completed successfully.
  • A Purchase Pre-authorisation is when funds are put on hold but no funds will be settled.
  • A Purchase Completion is when the funds put on hold from a Purchase Pre-authorisation are released for payment.

 

How can I add other stores, sub-users and sub-groups?

How can I add other stores, sub-users and sub-groups?

Use the Merchants tab then Merchant List. Enter the merchant number and answer the validation questions. Note that only your designated “Admin” user can add stores.

Sub users are additional people that can be set up to view your transactional details.

Only your designated “Admin” user can set up Sub users.

From the Sub Users tab the admin can view and create sub users, reset password, edit details and delete users.

If you have two or more stores you can group them to create combined reports. Go to the Merchant tab then Sub Groups.