How can I check if my EFTPOS terminal needs an upgrade?

How can I check if my EFTPOS terminal needs an upgrade?

Click here to check if your EFTPOS terminal(s) need to be upgraded with our simple terminal checker tool.

Why do I have to upgrade?

Why do I have to upgrade?

Upgrades keep your EFTPOS terminal up to date with industry standards and helps combat fraudulent activity and other misuse. Your EFTPOS terminal is a valuable tool for any business, so it needs to be protected in the same way as you would protect your computer, your stock or your cash.

How do I upgrade?

How do I upgrade?

You can arrange the upgrade through your terminal provider. This can take time to arrange so we recommend that you get in touch with your terminal provider as soon possible to discuss options. If you do not know who your current EFTPOS terminal provider is, look for a sticker on your EFTPOS terminal. If you need further assistance, please call our friendly Customer Care Team on 0800 PAYMARK (729 627) so that they may assist you in identifying your current terminal provider.

When do I need to upgrade by?

When do I need to upgrade by?

All terminals connected to the Paymark network must be upgraded by the sunset date (see below). However, there is security standards upgrade required by 30 April 2020 which merchants connecting to the payments network must comply with.

We recommend you contact your terminal provider as early as possible to discuss options. Please don’t wait until the last minute to upgrade.

SpecificationSunset date
2014 30/04/2020
2015 30/04/2020
2016 30/04/2020
2017 30/04/2022
2018 30/04/2022

What will happen if I don’t upgrade?

What will happen if I don’t upgrade?

If you do not upgrade by the sunset date (see below) or implement the security standards upgrade required, you run the risk of being disconnected from the network. This will mean you will no longer be able to accept electronic payments through your EFTPOS terminal. 

SpecificationSunset date
2014 30/04/2020
2015 30/04/2020
2016 30/04/2020
2017 30/04/2022
2018 30/04/2022

Do I have to pay for the upgrade?

Do I have to pay for the upgrade?

You will need to discuss this with your terminal provider.

How often do I need to upgrade?

How often do I need to upgrade?

Upgrades are scheduled by the industry according to PCI and Schemes mandates. Typically, a terminal will need to be replaced every 4-6 years. Software upgrades generally are updated each year but an individual version of software will only last 4 years from date of release.

Why is my upgraded terminal exactly the same as the old one?

Why is my upgraded terminal exactly the same as the old one?

The upgrade is to the terminals operating system to comply with current security requirements.

What is the status of my EFTPOS terminal?

What is the status of my EFTPOS terminal?

Click here to make sure your EFTPOS terminals are complying with the required software and hardware standards with our easy to use terminal checker.

Why is my terminal hardware and software important?

Why is my terminal hardware and software important?

Terminals are approved for connection to the Paymark network provided they are operating compliant versions of both hardware and software. Software and hardware versions operate on separate release cycles and it is important that each remains compliant to ensure you can continue taking payments. Upgrading your terminal not only ensures that your business can continue to take EFTPOS payments, but also ensures the security of your customer’s payment information. More recent versions of EFTPOS terminals are better equipped to prevent fraudulent activity, giving you the peace of mind to transact with confidence.

We recommend that you make the most of your upgrade and talk to your terminal provider about new payment features that can best support your business needs. We are seeing that many businesses are upgrading to software that provides access to a wider range of payment cards and acceptance methods. More recent terminals can also process transactions faster, take up less room on your counter and are lightweight for those needing to take payment on the go.

What do I need to know about terminal software?

What do I need to know about terminal software?

Paymark releases an annual software life-cycle, which is necessary to maintain compliance and enables the introduction of new payment features. Current software versions are listed below:

All terminals connected to the payments network must be upgraded by 30 April 2020 to ensure terminals are up-to-date with security standards.

SpecificationSunset date
2014 30/04/2020
2015 30/04/2020
2016 30/04/2020
2017 30/04/2022
2018 30/04/2022

The sunset date, also known as a disconnection date, is the last date that a particular hardware version is able to connect to and transact on the Paymark network.

You must upgrade prior to this date to ensure that you can continue taking electronic payments. To arrange an upgrade, we recommend that you contact your current EFTPOS terminal provider as soon as possible.

Your terminal provider may also have a lot of customers requiring an upgrade and there could be a wait time as the sunset date approaches. If you’re not sure who your terminal provider is, look for a sticker on your EFTPOS terminal. Alternatively click here for a list of accredited Paymark partners or contact the Paymark Customer Care Helpdesk on 0800 PAYMARK (0800 729 627).

What do I need to know about terminal hardware?

What do I need to know about terminal hardware?

The hardware version is set by the PCI Security Standards Council. Payments New Zealand have provided the mandated lifecycle dates for New Zealand. Current hardware versions are listed below.

Hardware version

Sunset date

2.x

30/04/2020

3.x

30/04/2023

4.x

30/04/2026

5.x

30/04/2029 

The sunset date, also known as a disconnection date, is the last date that a particular hardware or software version is able to connect to and transact on the Paymark network.

How do I know what type of hardware and software I have?

How do I know what type of hardware and software I have?

If you’re not sure what version of software or hardware you have, simply contact your terminal provider. If you’re not sure who your terminal provider is, look for a sticker on your EFTPOS terminal. Alternatively click here for a list of accredited Paymark partners or contact the Paymark Customer Care Helpdesk on 0800 PAYMARK (0800 729 627).

How can I check that my terminal can connect to the Paymark network?

How can I check that my terminal can connect to the Paymark network?

Contact the Paymark Customer Care Helpdesk on 0800 PAYMARK (0800 729 627) or click here for the full list of approved terminals.

How can I connect to the Paymark network?

How can I connect to the Paymark network?

We recommend you connect to the network via your location’s broadband connection. Broadband is the most popular connection method because it allows you to process large transaction volumes quickly, at no additional cost from Paymark. Your terminal provider can step you through how to set up your broadband connection.

Paymark also offers connection to the network via dial up, both as a primary connection method and as a backup service. Merchants who typically use dial up for their primary connection to the Paymark network are in rural locations and do not have access to a reliable broadband connection. Many other merchants prefer dial up as their backup option, for peace of mind when their broadband connection is lost.

Whether you’re looking to connect via dial up as your primary connection method, or use it as a backup option, get in touch with your terminal provider to get set up – it doesn’t take long. Your terminal provider can also assist with removing your dial up connection.

If you’re not sure who your terminal provider is, look for a sticker on your EFTPOS terminal. Alternatively click here for a list of accredited Paymark partners or contact the Paymark Customer Care Helpdesk on 0800 PAYMARK (0800 729 627).

Click here for an overview of charges for connecting to the Paymark via dial up.

Is Paymark removing dial up as a connection method?

Is Paymark removing dial up as a connection method?

A while back we announced that dial up as dial up as a connection method to the Paymark network would be removed in 2017. Since then we’ve listened to your feedback and have now partnered with a new service provider.

We’re pleased to announce that from 1 March 2017 we are launching a new service that allows merchants to connect to Paymark via dial up – both as your primary connection and as a backup so that you never get caught out. We’ll continue to offer these options for as long as the copper wire infrastructure is available to us.

My terminal isn’t connecting to the Paymark network

My terminal isn’t connecting to the Paymark network

Try resetting the power by turning your device off at the wall for a few seconds. Also check that all cords are firmly in place, both into the device and at the wall. If this doesn’t work, please contact your terminal provider for further assistance.

My terminal hardware isn’t working

My terminal hardware isn’t working

Please contact your terminal provider for hardware malfunctions, such as the pin pad or printer.