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Getting started

How do I sign up for Paymark Insights?

How do I sign up for Paymark Insights?

You can sign up for Paymark Insights by filling out the form here.

Any instore or Click merchant who is on the Paymark network can have Paymark Insights. However, some merchants may not be able to sign up with Paymark Insights under their current bank arrangement. e.g. bank premium customers. If in doubt, please call us on 0800 Paymark (0800 729 627) and we will let you know.

For customers who have multiple stores, please see “I have multiple stores, how do I sign up for all of them?” below.

How am I billed for Paymark Insights and how much does it cost?

How am I billed for Paymark Insights and how much does it cost?

Great news! From 1 August 2020 Paymark Insights is free for all eligible Paymark merchants.

 

I have multiple stores, how do I sign up for all of them?

I have multiple stores, how do I sign up for all of them?

When you first sign up for Paymark Insights you will be able to register one merchant number to start with. Once registered, you can add additional stores at any time.

See below "Can I add another store to my Paymark Insights account?" under "Managing your Dashboard" section.

What is a Paymark Merchant ID and where can I find it?

What is a Paymark Merchant ID and where can I find it?

When you join the Paymark network, your bank will issue you with a Paymark Merchant ID. This is usually an eight-digit number and is used to locate your details in our system. You can find this number on the second page of your Paymark Statement/Invoice. If you still have trouble finding your Paymark Merchant ID, please call us 0800 Paymark (0800 729 627).

What email address do I use to sign up for Paymark Insights?

What email address do I use to sign up for Paymark Insights?

For security reasons, you need to sign up for Paymark Insights using an email address that has been registered with Paymark. This will be the billing email or contact email address currently held on file by Paymark. If you don’t have an email address registered with us, need to change your email or you’re unsure which one we have on file, please call us 0800 Paymark (0800 729 627).

Is there a Paymark Insights mobile app available?

Is there a Paymark Insights mobile app available?

Paymark Insights has been created to be completely mobile friendly and does not require a mobile app. That means you can monitor your store’s performance with ease and from any device.

 

 

Your dashboard and business reporting

How far back can I access my business reporting?

How far back can I access my business reporting?

The Paymark Insights reporting goes back to 1 June 2016.

What data is included in the dashboard?

What data is included in the dashboard?

The dashboard includes all accepted transactions made using a payment card. Paymark Insights does not include data from declined transactions or any loyalty card schemes.

What data is available on the business performance tab vs the store performance tab?

What data is available on the business performance tab vs the store performance tab?

When you have multiple stores registered with Paymark Insights, the business performance tab will show information across all stores, whereas the store performance tab will focus on one store. By default, store performance will show your top performing store. To switch to another store, simply use the “Search Store” to select another store.

If you are a single store business, only the business performance tab will be available.

How does the Time Compare option work under Business Performance & Store Performance?

How does the Time Compare option work under Business Performance & Store Performance?

This option allows you to compare the business/store performances between a desired day/week to the previous week. Use the calendar to select the date of interest.

The Day performance comparison will display the result of the selected day against the same weekday of the previous week.

The Week performance comparison will display the result of the selected week against the previous week.

The result of the select time point will be displayed in colour pink and the result of the previous week will be displayed in colour grey.

How does the Store Compare option work under Store Performance?

How does the Store Compare option work under Store Performance?

This option will compare the performance of one store against another when you have multiple stores in your business. When turned on, you’ll be prompted to select another store to compare to and see the result for both stores stacked against each other for comparison.

If you are a multi-store merchant, this option allows you to compare performances between any two stores. You will be prompted to select a second store for comparison when this function is enabled, then use the calendar to set the day/week of interest. The result of both stores will be displayed and stacked together for easy viewing.

How is a returning customer identified & defined?

How is a returning customer identified & defined?

Paymark Insights identifies one payment card as one customer. A returning customer is recognised when a purchase is made in your store with a card that has been used at the same store within the past six months. Paymark does not have access or exposure to the personal identity of your customers.

How long does it take before my store's transactions will show in Paymark Insights?

How long does it take before my store's transactions will show in Paymark Insights?

All transactions are synced to Paymark Insights in real-time.

Can I export the Transaction History?

Can I export the Transaction History?

Yes. You can export your transaction history as a CSV file via your Transaction feed and Settlement view. You can also filter your transactions and generate tailored reports to export. 

Can I see my Click and Online EFTPOS transactions in Paymark Insights?

Can I see my Click and Online EFTPOS transactions in Paymark Insights?

If you are a Click customer, you can register for Paymark Insights using our usual on-boarding process. However, Online EFTPOS transactions are not currently available to Paymark Insights.

Why are the figures in my transaction feed different to the figures in my settlement view?

Why are the figures in my transaction feed different to the figures in my settlement view?

 This is really common and typically happens for two reasons:

  • Your business hours extend over your settlement window.
  • Your transaction view will show all payment transactions, whereas your settlement view will only show transactions where the money has been moved to or from your bank account. 

Are cash withdrawals included in Paymark Insights?

Are cash withdrawals included in Paymark Insights?

Yes. Cash withdrawals are included in the transaction amounts.

 

 

Managing your dashboard

Can I add another store to my Paymark Insights account?

Can I add another store to my Paymark Insights account?

Yes. However, only users with the  Owner role can add stores into Paymark Insights. For more details on permission and roles, please see “What permissions can I set up for my users?” below.

As an owner, click the plus (+) located at the top right of the page and select “Sign up new store” option.

Can I customise the view to reflect my trading hours?

Can I customise the view to reflect my trading hours?

No. Paymark Insights only shows a calendar day, if you trade overnight, this will be reported over the two calendar days.

I have a suggestion for a new feature who do I contact?

I have a suggestion for a new feature who do I contact?

The Paymark team are working to continuously improve our products and services. Please send your feedback through to insights@paymark.co.nz.

 

 

Your settlement view

What is settlement?

What is settlement?

Settlement refers to the total amount of money that is deposited into a business’ bank account overnight from the day’s trading. 

What is a settlement window/settlement cutover?

What is a settlement window/settlement cutover?

The settlement window/cutover time tells us when your day’s trading has ended so your bank can credit your account overnight. Your bank provides us with your settlement details on your behalf when you sign up to Paymark. If you would like to change this settlement cutover time, you can contact us directly at support@paymark.co.nz.

What is the difference between transactions listed as ‘credit to bank’ and ‘deferred’ transactions?

What is the difference between transactions listed as ‘credit to bank’ and ‘deferred’ transactions?

‘Credit to bank’ transactions are settled into your bank account overnight by your bank. The most common ‘credit to bank’ transactions are initiated by EFTPOS, MasterCard and Visa cards.

‘Deferred’ transactions will not settle into your bank account overnight and can take one or more days depending on your agreement with those specific card issuers, the most common being Diners Club and American Express. 

Why are the figures in my transaction feed different to the figures in my settlement view?

Why are the figures in my transaction feed different to the figures in my settlement view?

This is really common and typically happens for two reasons:

  • Your business hours extend over your settlement window.
  • Your transaction view will show all payment transactions and your settlement view will only show transactions where money is being moved to or from your bank account. 

Managing your users

What permissions can I set up for my users?

What permissions can I set up for my users?

Permissions are granted via three roles: Owner, Global Viewer and Viewer. Each user can only be assigned one role at a time. The first user registering with Paymark Insights is automatically granted with Owner permission. Owners have full access to all stores information and are able to manage stores as well as other users. There must be at least one Owner set up for a Paymark Insights account with multiple users.

Global Viewers can see the dashboard and reporting for all stores in an organisation. When new stores are added to the organisation, Global Viewers will automatically have access to them and be able to see the dashboard and the reporting data. Global Viewers can’t manage stores or users, e.g. they can’t add, edit or remove users or stores.

Viewers can see the dashboard and reporting for one or more stores, depending on the permissions set up by the Owner. Viewers can’t manage stores or users, e.g. they can’t add, edit or remove users or stores.

For the difference between viewers and global viewers please see below “What’s the difference between a Viewer and a Global Viewer?”

What’s the difference between a Viewer and a Global Viewer?

What’s the difference between a Viewer and a Global Viewer?

Global viewers can view graphs, reports and transactions across all stores, whereas Viewers can be restricted to one or a subset of stores. At the time of setting up a new Viewer or changing an existing Owner or Global Viewer to a Viewer, you will be prompted to select the stores you want the Viewer to see.

What’s the difference between a Viewer who has access to all stores and a Global Viewer?

What’s the difference between a Viewer who has access to all stores and a Global Viewer?

No difference until more stores are added. Global Viewers will automatically gain access to any new store added, whereas Viewers only have access to stores they’re granted in their permission setting.

How do I add team members to Paymark Insights?

How do I add team members to Paymark Insights?

Only users with Owner roles can invite new team members. As an owner, click the plus (+) menu located at the top right of the page and then select “Invite User” option. Alternatively, click the user icon to the right of the plus sign. This will bring up the “Account Settings” page. Click the “Users” tab to see the list of users. On this page, owners have options to add, remove users or change user permissions.

After being invited, a new team member will need to verify their email address and set up a password to activate their account.

Is there a limit on the number of users I can add to my Paymark Insights subscription?

Is there a limit on the number of users I can add to my Paymark Insights subscription?

No. You can add as many users as needed. You can also set up as many Owners, Global Viewers and Viewers as needed. There must be at least one Owner set up for a Paymark Insights account with multiple users.

An invitation to join my Paymark Insights dashboard has expired. How do I get a new invitation?

An invitation to join my Paymark Insights dashboard has expired. How do I get a new invitation?

You will need to ask to be re-invited by an Owner.

As an owner, click the user icon at the top right of your screen and select “Account”. This will bring up the “Account Settings” page. Click the “Users” tab to bring up a list of users.  Use the drop-down button to expand the user details. For a user with the expired invitation, user status will show as “Expired” and a “Resent Invitation” button should be available. Click the button and confirm to send out a new invitation.

How can I change permissions for an existing user?

How can I change permissions for an existing user?

After a user account is activated, the permission level can be changed. However, only users with Owner roles can update the permission levels for others. As an Owner, click the user icon at the top right of your screen and select “Accounts”. This will bring up the “Account Settings” page. Click the “Users” tab to see the list of users. Use the drop-down button to expand the user details including their role setting. Choose a role that is different from the user’s current role, follow the prompt and confirm your changes.

How can I set up additional stores for my users (viewers)?

How can I set up additional stores for my users (viewers)?

Only users with the  Owner roles can set additional stores for an existing viewer.

As an owner, click the user icon at the top right of your screen and go to “Account”. This will bring up the “Account Settings” page. Click the “Users” tab to bring up a list of users  Use the drop-down button to expand  the user details. For a viewer, the option for adding/removing stores from their store access list will appear. Update and confirm to change their store access.

How do I delete a user?

How do I delete a user?

Only users with the  Owner roles can delete other users.

As an owner, click the user icon at the top right of your screen and go to “Account”. This will bring up the “Account Settings” page. Click the “Users” tab to bring up a list of users.  Use the drop-down button to expand the user details. Choose the Delete User option and confirm.

How do I delete a store?

How do I delete a store?

Deleting a store from Paymark Insights is currently unavailable. Please Call 0800 PAYMARK (0800 729 627) to remove a store from your Paymark Insights account.

Can I set up a preferred name for my business or my store?

Can I set up a preferred name for my business or my store?

Only users with the Owner roles can setup or update preferred names for a store.

As an owner, click the user icon at the top right of your screen and go to “Account”. This will bring up the “Account Settings” page. Click the “Store” tab to bring up a list of stores and use the drop-down button to expand the store details. In the “Preferred Name” field, enter or update the name and click “Save”.

Managing your account

How do I cancel my Paymark Insights account?

How do I cancel my Paymark Insights account?

There are no fixed term contracts, so you can call us on 0800 Paymark (0800 729 627) or email support@paymark.co.nz to cancel at any time.

What happens to Paymark Insights if my business changes hands?

What happens to Paymark Insights if my business changes hands?

We will remove your access to Paymark Insights as part of the Change of Ownership process. This process usually takes up to 5 business days,  Please advise us at your earliest convenience to ensure this process gets completed without delays.  If your business is changing hands, please contact 0800 PAYMARK (0800 729 627).