Getting started

Who is eligible for Paymark Insights free trial?

Who is eligible for Paymark Insights free trial?

Any merchant who is on the Paymark network and has not previously signed up for Paymark Insights is eligible for the Paymark Insights free trial. 

Some merchants may not be able to sign up with Paymark Insights under their current bank arrangement. e.g. bank premium customers. If in doubt, please call us on 0800 Paymark (0800 729 627) and we will let you know if you're eligible or not.

For customers who have multiple stores, please see “I have multiple stores, how does the sign up and free trial work for me?” below.

How do I sign up for the Paymark Insights free trial and how does it work?

How do I sign up for the Paymark Insights free trial and how does it work?

Sign up here to start your free trial with Paymark Insights. We will verify your email address and registered Paymark merchant number. Once registered, you'll be able to access your data straight away. 

This free trial gives you free access to Paymark Insights for a minimum period of one month from the moment that you activate each merchant store until your first billing cycle following activation.

You can only use this free trial once for each merchant store added to your merchant account.

One week before your free trial ends, we will remind you via email that your trial is about to end. If you didn't enjoy Paymark Insights, please call us on 0800 Paymark (0800 729 627) to cancel before or on the trial end date to avoid being charged. For our Free Trial Terms and Conditions, please click here.

If you choose to continue using Paymark Insights after your free trial ends, you will be automatically charged $20 + GST per month per registered merchant. This charge will be added to your existing Paymark invoice.

I have multiple stores, how does the sign up and free trial work for me?

I have multiple stores, how does the sign up and free trial work for me?

When you first Sign up you will be able to register one merchant number to start with. Once registered, you can add additional stores at any time. The free trial is available for all the merchant stores loaded on your Paymark account.  The free trial period for any additional stores starts from moment that additional store was added.

See below "Can I add another store to my Paymark Insights account?" under "Managing your Dashboard" section.  For more information, please see our Free Trial Terms and Conditions. 

How am I billed for Paymark Insights and how much does it cost?

How am I billed for Paymark Insights and how much does it cost?

You will not be charged for using Paymark Insights during your free trial period.

After the free trial period has ended, you will be charged $20 + GST per registered merchant number, per month for Paymark Insights. These charges will be added to your existing Paymark invoice.

Paymark bills in arrears. At the beginning of each month, you'll receive your  invoice which covers the period from the first to the last day of the previous calendar month. You can see more about how Paymark billing works here.

What is a Paymark Merchant Number and where can I find it?

What is a Paymark Merchant Number and where can I find it?

When you join the Paymark network, your bank will issue you with a Paymark Merchant Number . This is usually an eight-digit number and is used to locate your details in our system. You can find this number on the second page of your Paymark Statement/Invoice. If you still have trouble finding your merchant number, please call us 0800 Paymark (0800 729 627). 

What email address do I use to sign up for Paymark Insights?

What email address do I use to sign up for Paymark Insights?

For security reasons, you need to sign up for Paymark Insights using an email address that has been registered with Paymark. This will be the billing email or contact email address currently held on file by Paymark. If you don’t have an email address registered with us, need to change your email or you’re unsure which one we have on file, please call us 0800 Paymark (0800 729 627).

Is there a Paymark Insights mobile app available?

Is there a Paymark Insights mobile app available?

Paymark Insights has been created to be completely mobile friendly and does not require a mobile app. That means you can monitor your store’s performance with ease and from any device.

Your dashboard and business reporting

How far back can I access my business reporting?

How far back can I access my business reporting?

The Paymark Insights reporting goes back to 1 June 2016.

What data is included in the dashboard?

What data is included in the dashboard?

The dashboard includes all accepted transactions made using a payment card. Paymark Insights does not include data from declined transactions or any loyalty card schemes.

What data is available on the business performance tab vs the store performance tab?

What data is available on the business performance tab vs the store performance tab?

When you have multiple stores registered with Paymark Insights, the business performance tab will show information across all stores, whereas the store performance tab will focus on one store. By default, store performance will show your top performing store. To switch to another store, simply use the “Search Store” to select another store.

If you are a single store business, only the business performance tab will be available.

How does the Time Compare option work under Business Performance & Store Performance?

How does the Time Compare option work under Business Performance & Store Performance?

This option allows you to compare the business/store performances between a desired day/week to the previous week. Use the calendar to select the date of interest.

The Day performance comparison will display the result of the selected day against the same weekday of the previous week.

The Week performance comparison will display the result of the selected week against the previous week.

The result of the select time point will be displayed in colour pink and the result of the previous week will be displayed in colour grey.

How does the Store Compare option work under Store Performance?

How does the Store Compare option work under Store Performance?

This option will compare the performance of one store against another when you have multiple stores in your business. When turned on, you’ll be prompted to select another store to compare to and see the result for both stores stacked against each other for comparison.

If you are a multi-store merchant, this option allows you to compare performances between any two stores. You will be prompted to select a second store for comparison when this function is enabled, then use the calendar to set the day/week of interest. The result of both stores will be displayed and stacked together for easy viewing.

How is a returning customer identified & defined?

How is a returning customer identified & defined?

Paymark Insights identifies one payment card as one customer. A returning customer is recognised when a purchase is made in your store with a card that has been used at the same store within the past six months. Paymark does not have access or exposure to the personal identity of your customers.

How long does it take before my store's transactions will show in Paymark Insights?

How long does it take before my store's transactions will show in Paymark Insights?

All transactions are synced to Paymark Insights in real-time.

Can I export the Transaction History?

Can I export the Transaction History?

Yes. You can export your transaction history as a CSV file via your Transaction feed and Settlement view. You can also filter your transactions and generate tailored reports to export. 

Can I see my Click and Online EFTPOS transactions in Paymark Insights?

Can I see my Click and Online EFTPOS transactions in Paymark Insights?

If you are a Click customer, you can register for Paymark Insights using our usual on-boarding process. However, Online EFTPOS transactions are not currently available to Paymark Insights.

Why are the figures in my transaction feed different to the figures in my settlement view?

Why are the figures in my transaction feed different to the figures in my settlement view?

This is really common and typically happens for two reasons:

  • Your business hours extend over your settlement window.
  • Your transaction view will show all payment transactions, whereas your settlement view will only show transactions where the money has been moved to or from your bank account. 

Are cash withdrawals included in Paymark Insights?

Are cash withdrawals included in Paymark Insights?

Yes. Cash withdrawals are included in the transaction amounts.

Managing your dashboard

Can I add another store to my Paymark Insights account?

Can I add another store to my Paymark Insights account?

Yes. However, only users with the  Owner role can add stores into Paymark Insights. For more details on permission and roles, please see “What permissions can I set up for my users?” below.

As an owner, click the plus (+) located at the top right of the page and select “Sign up new store” option.

Can I customise the view to reflect my trading hours?

Can I customise the view to reflect my trading hours?

No. Paymark Insights only shows a calendar day, if you trade overnight, this will be reported over the two calendar days.

I have a suggestion for a new feature who do I contact?

I have a suggestion for a new feature who do I contact?

The Paymark team are working to continuously improve our products and services. Please send your feedback through to insights@paymark.co.nz.

Your settlement view

What is settlement?

What is settlement?

Settlement refers to the total amount of money that is deposited into a business’ bank account overnight from the day’s trading. 

What is a settlement window/settlement cutover?

What is a settlement window/settlement cutover?

The settlement window/cutover time tells us when your day’s trading has ended so your bank can credit your account overnight. Your bank provides us with your settlement details on your behalf when you sign up to Paymark. If you would like to change this settlement cutover time, you can contact us directly at support@paymark.co.nz.

What is the difference between transactions listed as ‘credit to bank’ and ‘deferred’ transactions?

What is the difference between transactions listed as ‘credit to bank’ and ‘deferred’ transactions?

‘Credit to bank’ transactions are settled into your bank account overnight by your bank. The most common ‘credit to bank’ transactions are initiated by EFTPOS, MasterCard and Visa cards.

‘Deferred’ transactions will not settle into your bank account overnight and can take one or more days depending on your agreement with those specific card issuers, the most common being Diners Club and American Express. 

Why are the figures in my transaction feed different to the figures in my settlement view?

Why are the figures in my transaction feed different to the figures in my settlement view?

This is really common and typically happens for two reasons:

  • Your business hours extend over your settlement window.
  • Your transaction view will show all payment transactions and your settlement view will only show transactions where money is being moved to or from your bank account.