Understanding your invoice

Pages

 

1. Our details - Paymark details including GST number.

 

2. Your account details - important account details including Client No.

 

3. Your billing address - this is where we send your invoices.

 

4. Last months balance - this is where we show your previous bill balance or credits received and any brought forward balance. 

 

5. This months’ charges - your total charges for this current month.

 

6. Total amount - this is the total amount due including any credits or arrears from last month. Note - If your account is in credit or you are set up for Direct Debit then no action is required.

 

7. Due date - the due date is when you need to pay us by. If you pay by Direct Debit this is when funds will be debited from your account.

 

8. Payment information - this details the various ways you can pay your invoice if you are not already set up for Direct Debit.

Page2

 

9. Our details Paymark details including GST number. 

 

10 Your account details - important account details including Client Number.

 

11. Merchant Identification Number - your billable services itemised by merchant Identification Number. Note: This is the number that identifies you with both Paymark and your bank. 

 

12. Total by merchant ID - itemised total of the months charges by each merchant ID. 

 

13. Total amount due - the amount due across all of your merchant IDs. 

 

14. Paymark message - look out for announcements and tips from Paymark here. 

 

Paymark's new, streamlined invoice design will be available from October 2018. 

 

 

Making payment

Click here for Click and Online EFTPOS billing information. 

Can't find what you're looking for here? Drop us a line at [email protected]

 

How am I charged for my EFTPOS facility?

How am I charged for my EFTPOS facility?

On your bill this is called the 'Admin Fee' and is $14.00 + GST per billed terminal per month. We bill you for your EFTPOS facility in arrears, which means your bill always reflects activity for the previous month. 

What is the EFTPOS connectivity fee?

What is the EFTPOS connectivity fee?

Paymark offers connection to the network via dial up, both as a primary connection method and as a backup service. This connection method attracts a fee, however we’ll only bill you when you use it:

Back up connectivity:

$6.95 per terminal per month when less than 80% of your transactions are processed using dial up and FREE when you don’t use it.

Primary connectivity:

$9.95 per terminal per month when 80% or more of your machine’s total transactions are processing using dial up.

You can find more information on how you can connect to the Paymark network here.

What is GPRS and how am I charged for it?

What is GPRS and how am I charged for it?

This is the fee that applies if you wirelessly connect your merchant terminal(s) to our Eftpos network this may be via a mobile network such as Vodafone. This fee is charged for in advance and is called 'GPRS Advance' on your bill. 

The first time you are billed for GPRS, you will see two charges: 

GPRS - This is your very first GPRS charge and is a one-time fee

GPRS Advance – this is for following month in advance and will continue to appear each month on your bill

 

Ok great, but what do these other charges mean?

Ok great, but what do these other charges mean?

Your Paymark statement can contain a number of different charges, depending on the products and services you receive. We’ve listed some of the most common charges for you here:

Standby - a service we offer for terminals that you are not currently using. Standby suspends your EFTPOS terminal for up to six months while it is not in use and a small fee applies. If you have a small or seasonal business, you may benefit from this option.

Recon fee - reconnecting a terminal that has been disconnected from the Paymark network due to a late payment.

Consumables - paper rolls for your EFTPOS terminal.

Refund cards - an additional or replacement refund card.

Merchant Insights - your Paymark Insights subscription.

Paper Statement Charge good planets are hard to find and we encourage all our customers to receive their invoice via email. A small fee is applied for invoices that are printed and sent by post. You can avoid this charge by contacting us at [email protected] and switching to emailed invoices. 

SIM - a one-off charge for a Paymark SIM card required for GPRS services.

Line rental - a monthly fee for large customers, based on transaction volumes.  

Market View and Custom Reports - we provide a range of custom data reporting and charges starting with 'Market View' and 'Custom Report' will relate to the reporting you have signed up for. 

How can I make a payment on my account?

How can I make a payment on my account?

Paying your account is easy. Simply choose one of the options below:

1. Direct Debit

Our preferred payment method is direct debit. We can sign you up for Direct Debit payments over the phone in a matter of minutes - simply call us on 0800 Paymark (0800 729 627). You can also download the Direct Debit form and email this to [email protected].

2. Direct Credit

If you would like to pay by direct credit, simply load Paymark as a bill payee through your online banking. Our information is automatically loaded when you search for ‘Paymark Limited’.

3. Manual Payment

You can also make payments manually and our bank details are listed below. For quick set up in your Internet banking, you can enter ‘Paymark Limited’ under the ‘organisation’ field to load our account information automatically.

IMPORTANT: Remember to provide your client number so we can recognise your payment.

Bank: ASB Bank Limited
Branch: Jellicoe Street
Account Name: Paymark Limited
Bank Account: 12-3403-0004106-00

Particulars: Please enter your client number

4. Credit Card

We also accept payment by credit card (Visa, MasterCard or American Express). Contact our billing team on 0800 PAYMARK (0800 729 627) to make a one-time payment or set-up automatic monthly payments.

What is the Paymark bank account number?

What is the Paymark bank account number?

The bank account used by Paymark to accept payments for accounts, or for setting up a direct debit is 12-3403-0004106-00.

How can I change my direct debit details?

How can I change my direct debit details?

This can be done by contacting the Paymark Customer Care Helpdesk on 0800 PAYMARK (0800 729 627).

What period does my bill cover?

What period does my bill cover?

It covers the previous calendar month and is generated on the last calendar day of each month, after settlement has occurred. This is called your 'statement date'. 

 

Why hasn't my payment appeared on my bill?

Why hasn't my payment appeared on my bill?

Your bill is generated on the last calendar day of each month. All payments made after the date will not be reflected on the next bill you receive. 

If things still aren't adding up, please drop us a line at [email protected] and we'll look into it for you. 

What is the due date for my Paymark bill?

What is the due date for my Paymark bill?

Your Paymark bill is always due on the 20th of each month. If you are set up for direct debit, this is also the date your account will be debited. 

I receive multiple invoices from you per month, can I consolidate these?

I receive multiple invoices from you per month, can I consolidate these?

It is possible to combine invoices but it’s dependent on the services you have with Paymark. To discuss your options, please contact the Paymark Customer Care Helpdesk on 0800 PAYMARK (0800 729 627).

We're hoping to be able to consolidate invoices for all Paymark customers in the future. 

How can I start receiving my invoices by email?

How can I start receiving my invoices by email?

This can be done by contacting the Paymark Customer Care Helpdesk on 0800 PAYMARK (0800 729 627) or by sending an email to [email protected].

I only use my EFTPOS terminal a couple of times a year. Do I have to keep it running?

I only use my EFTPOS terminal a couple of times a year. Do I have to keep it running?

If you have a terminal that you are temporarily not using Paymark may be able to provide a standby option that suspends your EFTPOS terminal for up to six months whilst it is not in use. A fee applies to use the standby service. If you have a small or seasonal business, you may benefit from this option.

To find out more, email the Paymark Customer Care Helpdesk or call us on 0800 PAYMARK (0800 729 627).

I've cancelled my EFTPOS and/or Paymark Insights services. When do I receive my final invoice?

I've cancelled my EFTPOS and/or Paymark Insights services. When do I receive my final invoice?

EFTPOS terminal - we cancel your service on the day you have requested. Because you are charged in arrears, your final charge appeared on your last bill.

Paymark Insights – you'll still have access to your dashboard for the rest of the month and you will receive your final charge on your next bill.