Pay your way with Online Eftpos

Online Eftpos is a choice at checkout to pay using your smartphone. Just plug in your phone number and a request will appear in your mobile banking app. Hit approve and you're done! No need for payment cards or wallets. 

And from now until the end of the year, each Online Eftpos purchase automatically puts you into the monthly draw for one of two smartphones - iPhone X or Samsung Galaxy Note9. Terms and conditions apply. 

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FAST

Pay with your smartphone
No need for sign up for anything extra

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EASY

Use your mobile phone number
No need to dig out your credit card

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SECURE

Confirm payment via your banking app
We never ask for your banking credentials

Where do I shop?

The cool thing is 100's of clever Kiwi retailers already have Online Eftpos with more joining the revolution all the time. Just look out for the Paymark lock or 'Online Eftpos' when you're at checkout. From burgers to bras, here are just some of the retailers you can shop online with.

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Pita Pit3
iticket3
Smith and Caugheys2
Mighty Ape3
Tank3
Dunkin Donuts3
Life Pharmacy3
Nova2
NZFootball
WoknNoodle
Barkley Manor
fishsmith
DiveHQ
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Who can use Online Eftpos?

Online Eftpos is currently available exclusively to ASB and The Co-operative Bank customers, with Westpac coming onboard in November 2018. Paymark is actively working with a number of other banks to turn on Online Eftpos for their customers as well. 

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Your questions answered

Do I need my EFTPOS card to make a payment via Online EFTPOS?

Do I need my EFTPOS card to make a payment via Online EFTPOS?

No. Online EFTPOS is enabled via your mobile banking app and a physical payment card is not required.

How do I select the account I want to make a payment from?

How do I select the account I want to make a payment from?

You can select your account directly within your mobile banking app. For Co-operative Bank customers you can also utilise your internet banking to approve Online EFTPOS payment requests.

My transaction hasn’t been processed or has declined. What should I do?

My transaction hasn’t been processed or has declined. What should I do?

This typically happens if:

  • The transaction is not approved within your banking app within four minutes
  • You decline the payment notification within your banking app

Simply try the payment again and select Online EFTPOS or try an alternative payment method.

Otherwise, please ensure:

  • There are enough available funds in the account you selected
  • The mobile phone number you entered is registered to your mobile banking app


ASB customers:

To enable Online EFTPOS within your mobile banking app, go to SETTINGS and enable ‘Receive payment requests’.

The Co-operative Bank customers:

Simply enable Online EFTPOS under “Profile” from your Internet Banking or the App.

I need help authorizing an Online EFTPOS payment. Who do I contact?

I need help authorizing an Online EFTPOS payment. Who do I contact?

Contact your bank:

ASB customers: 0800 803 804 
The Co-operative Bank customers: 0800 554 556

When will an Online EFTPOS payment come through on my online bank statement?

When will an Online EFTPOS payment come through on my online bank statement?

Online EFTPOS transactions should appear immediately on your online bank statement.

I don’t have the banking app on my phone. Can I still use Online EFTPOS?

I don’t have the banking app on my phone. Can I still use Online EFTPOS?

ASB customers: No. Online EFTPOS is enabled directly via your mobile banking app.

However, if you are a customer with The Co-operative Bank, you can still make payment with Online EFTPOS if you are registered with Internet Banking. Simply log into Internet Banking to approve the payment.

I haven’t received the purchase I made via Online EFTPOS or need a refund. Who do I speak to?

I haven’t received the purchase I made via Online EFTPOS or need a refund. Who do I speak to?

For all product enquiries or issues with your order please contact the company/website where you made the purchase.

Are there any limits on making purchases with Online EFTPOS?

Are there any limits on making purchases with Online EFTPOS?

Transactions made using Online EFTPOS may be subject to daily limits, please check with your bank.

I don’t bank with ASB or The Co-operative Bank. Can I still use Online EFTPOS?

I don’t bank with ASB or The Co-operative Bank. Can I still use Online EFTPOS?

No. Online EFTPOS is currently only available to ASB and The Co-operative Bank customers.

You can learn more about ASB banking options here.

You can learn more about The Cooperative Bank’s options here.

When will other banks come on board so that I can start using Online EFTPOS?

When will other banks come on board so that I can start using Online EFTPOS?

Our goal is to have Online EFTPOS available to anyone with a New Zealand bank account and we are currently working with a number of banks to achieve this. Westpac will go live with Online Eftpos in very soon.