Business insights on the go

At Paymark we want to make it easy for merchants to understand how much revenue their business has made this week, what their top performing stores were or even how many return customers they had this month.

We're excited to be partnering up with Aider – a digital business assistant that connects directly with Paymark Insights, to give you answers to your business questions on-the-go. 

Learn more about Aider in the video below:

Exclusive offer

If you’d like to be one of the first to trial this powerful business tool then sign up below. We are offering a few lucky Paymark Insights customers the chance to try Aider for FREE for three months (normally $39.99 + GST)

Screenshot 2019 04 18 at 2.51.49 PM

 

Sign up for exclusive trial

Your questions answered

Who is eligible for the Paymark Insights-Aider trial?

Who is eligible for the Paymark Insights-Aider trial?

We have invited a small group of Paymark customers to take part in a limited trial of Aider. To trial Aider, customers must be subscribed to Paymark Insights. If you have not received an email invitation to trial Aider but would still like to take part in the trial, please call us on 0800 Paymark (0800 729 627).

Why is the Paymark Insights-Aider solution only available as a trial?

Why is the Paymark Insights-Aider solution only available as a trial?

At Paymark, customers are at the heart of everything we do. Before making any long terms decisions about the products and solution we offer, we to give customers the opportunity to test them for a limited time and provide feedback. 

How long is the Paymark Insights-Aider trial for?

How long is the Paymark Insights-Aider trial for?

Aider is available to a small group of Paymark customers for a trial period of 3 months, from 21 May 2019.

What do I need to do during the Paymark Insights-Aider trial?

What do I need to do during the Paymark Insights-Aider trial?

We made Aider available for a limited time so that customers can test it and give us feedback. We will contact you via phone or email to ask about your experience using Paymark Insights together with Aider.

How will I know when my trial is ending?

How will I know when my trial is ending?

Paymark and Aider will send you a reminder email informing you when the Paymark-Aider trial ends and provide you with instructions on how to either opt out or how to become either a paying customer of Paymark Insights and/or Aider.

What happens after the trial ends?

What happens after the trial ends?

Once the Paymark-Aider Free Trial ends your Paymark Insights, if you do not opt out, will be charged $20 per month + GST, per store to continue using Paymark Insights. If you would like to continue with the Aider Service, you would need to pay a subscription fee to Aider of $39.99 per month (including GST).

If you decide that you do not want to become a paying customer of Paymark Insights and/or Aider, you must terminate your subscription by notifying Paymark and/or Aider before the end of the Paymark-Aider Free Trial Period.

Your Paymark Insights data may no longer be connected to Aider after the trial period ends.

Do I need to have Paymark Insights to sign up to the Aider trial?

Do I need to have Paymark Insights to sign up to the Aider trial?

Yes. Your Paymark Insights data will be connected to Aider, allowing you to use the smart digital assistant to access business data. For more information please visit our trial page. 

Can I keep using Aider after the trial ends?

Can I keep using Aider after the trial ends?

Yes, however you will need to pay the Aider subscription fee of $59 per month + GST per month. Your Paymark Insights data may no longer be connected to Aider after the trial period ends.

How much do I need to pay?

How much do I need to pay?

During the trial period, Aider will be free of charge to Paymark Insights customers. After the trial ends, if you wish to keep using Aider you will need to pay the Aider subscription fee of $59 per month + GST per month.

How do I register for Aider?

How do I register for Aider?

You should have received an email from Paymark with instructions on how to register for Aider and connect it to Paymark Insights. If you have not received this email, or the registration link has expired, please call us on 0800 Paymark (0800 729 627). Please do not register to Aider without using the special registration link provided by Paymark.

What if the registration URL does not work?

What if the registration URL does not work?

If you are not able to register to Aider using the registration link emailed to you, or the registration link has expired, please call us on 0800 Paymark (0800 729 627). Please note that you can only use the registration link once, for one account. 

Who do I contact if I need help?

Who do I contact if I need help?

For help with Paymark Insights, please call us on 0800 Paymark (0800 729 627)

For help with Aider, please use Aider directly. You can ask for help with anything to do with using the service, just type or ask your question into Aider directly.

How do I use Aider?

How do I use Aider?

Please click here for more information on how to use Aider.

How do I use Paymark Insights?

How do I use Paymark Insights?

Please visit the Paymark Insights page [insert link] to find out more about product benefits and features.

Aider FAQ

What is Aider and how will it benefit me?

What is Aider and how will it benefit me?

Aider is the digital assistant for smarter business. Connecting to the apps you use to run your business, Aider provides easy access to answers, all from one place. Business app connections include: point of sale, accounting, payroll, rostering, online calendar and social media. Ask questions by typing, voice-to-text or speaking through a home voice assistant.

Aider can answer hundreds of business questions, including:

“How much revenue did I make this week?”
“Who showed up for work today?”
“How much is my next payroll?”
“What’s my net cash position?”
“What were my top selling products today?”

Constantly learning and growing its knowledge base, Aider can also schedule notifications, put reminders in your calendar, and will deliver trends analysis and benchmarking. Aider also provides “built in” connections to weather, events and news apps.

Key Benefits include:

  • Providing you with easy access to all of your business information in one place, from
  • wherever you are.
  • Helping you make fast, data-led decisions
  • Enabling you to take actions directly from Aider to improve your business
  • A growing list of business and built-in app connections

Can I truly ask any question about my business?

Can I truly ask any question about my business?

Yes, Aider is trained to answer new questions all the time. This is how the Aider assistant learns and grows. Within the App, there are a number of suggested questions that you can ask of each App’s data set, as a helpful guide to get your customer started.From then on, we would love to see as many new questions as possible. If you don’t get an answer straight away, check back in at a later time - or look out for a notification from Aider outlining what new topics it has recently learnt.

What does it cost?

What does it cost?

Paymark customers have a special 3 month free offer. After that, it costs *$39.99NZD per month, charged via the normal App Store/ Google Play subscription process. Customers often say that they get a return on investment in just the first week.

Can I get a demo before I sign up?

Can I get a demo before I sign up?

Absolutely! You can book a demo directly from the aider.ai website.

Can I cancel my subscription at any time?

Can I cancel my subscription at any time?

Yes, you can stop using Aider at any time. You can cancel your subscription through the App Store or if you email ​info@aider.ai​ we can help guide you through this. We do not provide refunds however so any cancellation will take effect at the end of the current payment period.

You can read our full terms and conditions here​.

What apps can I connect?

What apps can I connect?

The list of apps that Aider connects to is always growing. Here’s the current list.

  • Xero
  • Facebook
  • Instagram
  • Vend
  • Google Analytics
  • Google Calendar
  • Kounta
  • Deputy
  • iPayroll
  • Twitter

Shopify, Square and Quickbooks are all coming soon!

What if I want to connect a different App?

What if I want to connect a different App?

We are constantly looking for the next best app to add to the Aider ecosystem, driven by customer feedback. Make sure you provide us with feedback directly at info@aider.ai.

How can I get the most out of Aider?

How can I get the most out of Aider?

First up, connect as many apps as possible. Head to the list of questions that shows when you click on an app in the app drawer to get started. And then ask away. Schedule your favourite insights to be delivered each day at a time that suits you. ‘Ask Aider’ if you have any specific questions about Aider itself and how to use it.
And lastly, make sure you refer your friends. The more small businesses we have using Aider, the cleverer it becomes.

Can I download Aider on desktop?

Can I download Aider on desktop?

Unfortunately not. We’re a mobile-only solution at present.

Why does Aider use AI?

Why does Aider use AI?

AI is the technology Aider uses to understand a small business’s data and ultimately help your customers to run their business. The NLU (Natural Language Understanding) element of AI enables you to ask Aider a question in your own words, helps Aider understand what you are asking, the context to your question and then helps identify the relevant data sets to provide answers. The Machine Learning aspect of AI helps Aider run algorithms across the data to provide smart insights that span complex scenarios. With AI technology, Aider can problem-solve and help you make smarter business decisions.

If you want to know more about AI, read about it here​.

How is it different from Alexa, Siri and Google Assistant? When will I be able to talk to Aider using Voice?

How is it different from Alexa, Siri and Google Assistant? When will I be able to talk to Aider using Voice?

Alexa, Siri and Google Assistant are voice assistants that allow consumers to use their voice to access a service through a particular application e.g. Spotify, or GPS tools. Aider is designed to be able to be accessed by the use of one of these voice assistants too and this will soon be available to you, first via Alexa and then via Google Assistant. Look out for a notification from Aider encouraging you to switch voice on.

What makes Aider so special compared to other digital assistants?

What makes Aider so special compared to other digital assistants?

Before Aider, every digital assistant was designed for consumers or large corporations. Somewhere along the way, small businesses missed out. Aider was designed to give big business capability to small businesses. With the same usability and intuitiveness, Aider can assist small business operators to make smarter business decisions and become more successful.

Am I able to export Aider’s data?

Am I able to export Aider’s data?

No, sorry. Aider complies with our app partner’s policies and that means that you cannot export data outside of the app environment. You can share data with people you trust such as internal staff and management via the share functionality

What if I have multiple Stores, can they still ask Aider about all of them?

What if I have multiple Stores, can they still ask Aider about all of them?

If the multiple stores are accessible under the same app partner log-in then you will be able to query all of these stores via Aider. You just need to be sure to mention the particular Store name in the question you ask. If you have different app partner log-ins then a new, separate instance of Aider is required.